At SastaGrocery, we are committed to delivering fresh groceries and household essentials to your doorstep in a timely and safe manner. This Shipping Policy outlines how we handle orders, deliveries, timelines, and associated charges.
- Delivery Timelines
We strive to deliver your order on the same day or within 24–48 hours, depending on order time, location, and product availability.
Order Time Estimated Delivery
Before 12:00 PM (Noon) Same day (for local areas)
After 12:00 PM Next day or as scheduled
Bulk or special items 2–3 working days
Note: Delivery timelines may vary on public holidays, extreme weather, or unforeseen circumstances.
- Shipping Charges
Free delivery - Order Processing
Orders are processed daily, including weekends (excluding national holidays)
You will receive a confirmation email/SMS with delivery tracking information.
- Failed Deliveries
Delivery may be considered failed in the following cases:
Incorrect or incomplete address
Customer unavailable to receive the order
Phone not reachable/unresponsive
In such cases, redelivery may be attempted or charges may apply.
- Delivery Instructions
You may provide special delivery instructions at checkout. Our delivery agents will do their best to accommodate your request where possible. - Packaging and Freshness
All items are packed with care to ensure freshness and hygiene. Perishable goods are delivered using insulated packaging wherever required. - Delays and Disruptions
While we strive for timely delivery, we are not liable for delays caused by:
Natural disasters or extreme weather
Strikes or lockdowns
Courier or last-mile service disruptions